• info@regoinsights.com
  • Sippy Downs QLD 4556, Australia
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FAQ

Frequently Asked Questions

FAQ

Frequently asked question

Elite Vehicle Inspections provides detailed and reliable online vehicle
history reports exclusively for verified vehicle owners in Australia and
New Zealand. Our reports empower you to make informed decisions
when buying or selling a vehicle.

Our comprehensive reports typically include:
  • Critical Checks
  • Accident and Damage Records
  • Valuation Data
  • Registration Verification
  • Performance Overview
  • Finance and Encumbrance Checks
  • Risk Record Information
  • Condition & Write-off Details
  • Stolen Vehicle Verification

    • You will receive your inspection report via the provided email address
    within 30 to 60 minutes after completing your order.

    If you haven’t received your report, please check your junk or spam
    folder. If it still doesn’t appear, contact us for assistance via:

    • Live Chat: Available on our website
    • Email: info@elitevehicleinspections.com.au
    • VIN (Vehicle Identification Number): A unique 17-character code
      assigned to every vehicle, used to track its history, ownership,
      and specifications.
    • Rego (Registration Number): The license plate number that
      represents a vehicle’s registration details.

    While a VIN offers a more complete view of a vehicle’s history, we do
    accept a Rego for generating basic reports. However, for a
    comprehensive history check, using a VIN is recommended.

    The VIN is commonly located:
    • On the driver’s side dashboard, visible through the windshield.
    • On the driver’s side door frame.
    • On your vehicle’s registration papers or insurance documents.

    Since Elite Vehicle Inspections is based in Australia and offers services
    in both Australia and New Zealand, we charge in AUD to streamline
    transactions and better serve our local customers.

    Yes, if an incorrect order has been made, you can request a refund
    within 24 hours. Please contact us at
    info@elitevehicleinspections.com.au for assistance.

    Our support team is here to help. You can reach us via:
    • Email: info@elitevehicleinspections.com.au
    • Live Chat: Available on our website